frequently asked questions
1. How many horses can you travel at any one time?
Up to 7/8 horses
2. Can you move a mare and foal?
Yes, there is a dedicated fully enclosed section so both mare and foal can travel together.
3. Can you move a stallion?
Yes, there is a dedicated fully padded enclosed section.
4. How do you work out quotes?
We use an internet Auto-route to calculate the mileage; this is calculated from the depot and return to the depot.
5. Do you do emergency call outs?
We are available 24 hours a day, 7 days a week. You can call us at any time.
6. Are you insured?
We are a fully insured. However we do transport horses on the understanding that they themselves are insured.
7. Do you have a valid authorisation certificate which entitles you to transport horses?
Yes, we are fully D.E.F.R.A Registered and authorised.
8. Do you hire self-drive horseboxes?
No.9.Do you share loads?
Only with your prior consent. If you want to do a shared load with someone you know and split costs we would be happy to do this.
10. My horse gets very sweaty when traveling; will you be able to monitor him?
CCTV is used during transit and the temperature of the horse area is monitored with the on board climate control.
11. Can I travel in the horsebox too?
Yes, owners can accompany the driver in the horsebox; prior notice is all we need.
12. What about horsebox hygiene?
We wash out the box after every journey with approved disinfectant.
13.Are you able to take tack in the horsebox too?
Yes, there is plenty of room for normal tack.
14. Can you supply a travel kit for my horse?
Yes, we carry a limited amount, prior notice is required.
15. Can you supply hay nets and water?
We always carry water on board, and can supply hay nets. But we do recommend you to supply your own haylage or hay if that is what your horse is used to.
16. Do you carry first aid kits on board?
We carry human and equine first aid kits on board.
17. Is the driver/operator an equestrian?
Over 25 years experience around horses, a sympathetic and qualified handler.
18. How long in advance do I need to book?
For normal transport we recommend booking a few days in advance to ensure you get the date and time that suits you best.
19. Does my horse require its passport to travel with you?
Yes. EU regulations now require passports to accompany all horses when they travel.
20. What information will you need when I book?
We will need your name, address and contact telephone number. The collection address and delivery address, full postcodes, and a telephone number of the delivery address if you are not traveling with the horse/horses. The Horse(s) size, name, age. It is also advisable to tell us if the horse is a nervous or inexperienced loader/passenger, the time and date of collection.
21. Is there a cancellation fee?
Any contract cancelled within 24 hours of departure will pay 50% of costs. Any contract cancelled within 12 hours of departure may be charged full amount of costs.
22. What do I need to do to prepare for transporting my horse?
Your horse should be ready for loading at the time which you arrange for the horsebox to arrive. Any tack should be ready for loading too as well as hay nets. Also have your horse’s passport and insurance certificate present to travel with your horse, along with contact details.
23. How long do you allow for loading or unloading?
We allow up to 20 minutes from arrival, if you require extra time this is charged @ an hourly rate.